Malda, February 7: Indian Railways has taken a significant step to enhance passenger convenience and promote Digital Ticketing. The Eastern Railway‘s Malda Division officially launched the M-UTS (Mobile Unreserved Ticketing System) at the Podaiyahaat railway station on Saturday.
This service allows passengers to purchase unreserved tickets via their mobile devices right at the station, reducing reliance on traditional ticket counters and making travel smoother. The initiative was inaugurated with a real passenger buying an unreserved ticket under the guidance of Divisional Railway Manager Manish Kumar Gupta and Senior Divisional Commercial Manager Kartik Singh.
Under the M-UTS system, authorized railway staff can issue tickets using smartphones or tablets equipped with Bluetooth printers. Passengers can receive their tickets instantly through cash payments or digital methods like UPI and debit/credit cards. This system is particularly beneficial for small and medium stations where unreserved travel is common.
The introduction of M-UTS is expected to bring several direct benefits. It will reduce crowds at ticket counters, expedite the ticket issuance process, and minimize waiting times during peak hours, while also promoting digital ticketing. This will save time, enhance station management efficiency, and positively impact the environment by reducing paper ticket usage.
The launch of this service at Podaiyahaat station marks another strong step by the Malda division towards modernizing Passenger Services. Officials have indicated that this service will be gradually extended to other stations and halt points within the division, providing modern and faster rail services even in remote areas. In recent months, the Malda division has accelerated its digital transformation through initiatives like the Railvan app awareness campaign and now the M-UTS.
Passengers have welcomed this new facility, expressing that obtaining tickets will now be easier and that they can avoid long queues at counters. This initiative aligns with the ‘Digital India‘ campaign, emphasizing the provision of safe, fast, and convenient services for travelers.
